E-government is the use of information and communication technologies to improve the activities of public sector organizations. The initiative was launched to improve the internal operations of the government and the delivery of services to the people of Malaysia. Its objectives are to improve the convenience, accessibility and quality of interactions with citizens and businesses.
The vision of E-government is a vision for government, business and citizenry working together for the benefit of Malaysia and all of its citizens. The vision focuses on effectively and efficiently delivering services from the government to the people in Malaysia, enabling the government to become more responsive to the needs of its citizens. There are 7 pilot projects of the E-Government Flagship Application, including:
Project Monitoring System (SPP II)
Human Resource Management Information System (HRMIS)
Generic Office Environment (GOE)
Electronic Procurement (EP)
Electronic Services (E-Services)
Electronic Labor Exchange (ELX)
E-Syariah
The vision of E-government is a vision for government, business and citizenry working together for the benefit of Malaysia and all of its citizens. The vision focuses on effectively and efficiently delivering services from the government to the people in Malaysia, enabling the government to become more responsive to the needs of its citizens. There are 7 pilot projects of the E-Government Flagship Application, including:
Project Monitoring System (SPP II)
Human Resource Management Information System (HRMIS)
Generic Office Environment (GOE)
Electronic Procurement (EP)
Electronic Services (E-Services)
Electronic Labor Exchange (ELX)
E-Syariah
Implementation of E-government
Project Monitoring System (SPP II)
It is an online system that monitors the entire lifecycle of national programs, i.e. form project application to approval to implementation, mid-term review and completion. It provides a platform for exchanging ideas and demonstrating best practices models in project implementation.
Human Resource Management Information System (HRMIS)
It is an integrated, technology-enabled HRMIS for the Malaysian Public Service, incorporating Global Best Practices in HR that would enable the Public Service to successfully deal with the challenges of the K-economy. Its objectives are to provide up-to-date consolidated HR data for effective information planning and automate human resource anagerial and operational processes.
Generic Office Environment (GOE)
This is a powerful document and office management solution that enables users to effectively and efficiently manage their office environment. It is fully web-based and has been customized based on local developed package, DRDok. Its objectives are to provide efficient preparation and storage of documents as well as fast search and retrieval of documents.
Electronic Procurement (EP)
It is an electronic procurement system which enables suppliers to sell goods and services to the government through the Internet. Its enables accountability and transparency and equips the workforce with the latest technology at minimum cost.
Electronic Services (E-Services)
With e-services, one can conduct transactions with government agencies, such as Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the eServices kiosks and internet.
Electronic Labor Exchange (ELX)
It is one stop-centre for labor market information, as supervised by the Ministry of Human Resource (MOHR), to enable employers and job seekers to communicate on the same platform. It is to achieve an effective and integrated job matching process and also to provide an effective center of labor market information and references.
E-Syariah
It is a case management system that integrates the processes related to management of cases for Syariah Courts. Its objectives including improving the quality of services of the Syariah Courts, improving the effectiveness of JKSM in coordinating and supervising related agencies under its jurisdiction and improving the productivity and efficiency of the management of the Syariah Courts throughout the country.
Citizen’s adoption strategies
From time to time, E-service is gaining attention and importance. Citizens expect and require governmental services with a high degree of quality, quantity and availability. Thus, governments are developing sufficient information system and electronic services to meet these emerging service needs and demands of citizens. The success in delivering electronic services depends upon the capability and self-confidence of citizens in performing e-transactions, as well as their trust and confidence in the protection of their personal data within an open and accountable government. The ease of use, compatibility, and trustworthiness are significant predictors of citizens’ intention to use e-Services and that perceived reactive advantage, perceived image, perceived compatibility, perceived usefulness, and relative advantage are significant elements of e-Government adoption.
Related links:
http://www.egov4dev.org/success/definitions.shtml#coverage
http://www.american.edu/initeb/ym6974a/egovernment.htm
http://www.mscmalaysia.my/topic/12073046901815
Project Monitoring System (SPP II)
It is an online system that monitors the entire lifecycle of national programs, i.e. form project application to approval to implementation, mid-term review and completion. It provides a platform for exchanging ideas and demonstrating best practices models in project implementation.
Human Resource Management Information System (HRMIS)
It is an integrated, technology-enabled HRMIS for the Malaysian Public Service, incorporating Global Best Practices in HR that would enable the Public Service to successfully deal with the challenges of the K-economy. Its objectives are to provide up-to-date consolidated HR data for effective information planning and automate human resource anagerial and operational processes.
Generic Office Environment (GOE)
This is a powerful document and office management solution that enables users to effectively and efficiently manage their office environment. It is fully web-based and has been customized based on local developed package, DRDok. Its objectives are to provide efficient preparation and storage of documents as well as fast search and retrieval of documents.
Electronic Procurement (EP)
It is an electronic procurement system which enables suppliers to sell goods and services to the government through the Internet. Its enables accountability and transparency and equips the workforce with the latest technology at minimum cost.
Electronic Services (E-Services)
With e-services, one can conduct transactions with government agencies, such as Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the eServices kiosks and internet.
Electronic Labor Exchange (ELX)
It is one stop-centre for labor market information, as supervised by the Ministry of Human Resource (MOHR), to enable employers and job seekers to communicate on the same platform. It is to achieve an effective and integrated job matching process and also to provide an effective center of labor market information and references.
E-Syariah
It is a case management system that integrates the processes related to management of cases for Syariah Courts. Its objectives including improving the quality of services of the Syariah Courts, improving the effectiveness of JKSM in coordinating and supervising related agencies under its jurisdiction and improving the productivity and efficiency of the management of the Syariah Courts throughout the country.
Citizen’s adoption strategies
From time to time, E-service is gaining attention and importance. Citizens expect and require governmental services with a high degree of quality, quantity and availability. Thus, governments are developing sufficient information system and electronic services to meet these emerging service needs and demands of citizens. The success in delivering electronic services depends upon the capability and self-confidence of citizens in performing e-transactions, as well as their trust and confidence in the protection of their personal data within an open and accountable government. The ease of use, compatibility, and trustworthiness are significant predictors of citizens’ intention to use e-Services and that perceived reactive advantage, perceived image, perceived compatibility, perceived usefulness, and relative advantage are significant elements of e-Government adoption.
Related links:
http://www.egov4dev.org/success/definitions.shtml#coverage
http://www.american.edu/initeb/ym6974a/egovernment.htm
http://www.mscmalaysia.my/topic/12073046901815
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